
We’re hiring! McCollum Insurance is looking for an Agency Assistant/Customer Support Specialist to join our team. This is a full-time position based out of our Manayunk office and follows a Monday-Friday schedule. While prior experience in the insurance industry is a plus, it is not required. This entry-level position provides a strong foundation to start your career in the insurance industry, with ample opportunities for growth at a well-established, customer focused agency that values a supportive team culture and a positive work environment.
The right candidate will have a friendly and outgoing personality, great communication skills, be detail oriented and enjoy helping others. If this sounds like you, or someone you know, we would love to hear from you.
Key Responsibilities include:
• Manage incoming calls, serving as the first point of contact for new prospects and policyholders.
• Process payments from policyholders and respond to billing related inquiries
• Greet and assist agency visitors in a professional and friendly manner
• Perform accurate and efficient data entry and record management
• Support licensed sales agents with administrative tasks and client follow-ups as needed
• Maintain agency tasks that support day-to-day operations, such as preparing and mailing new client welcome kits
Skills desired:
• Exceptional verbal and written communication skills
• Strong attention to detail and organizational skills
• Effective problem-solving skills
• Proficiency in MS Office and the ability to quickly learn and adapt to new software programs
• Ability to multi-task and prioritize effectively in a casual, but busy office environment
• Self-motivated with the ability to work independently, as well as collaborate with the team
Education:
• Associates degree and/or some college preferred or equivalent work experience
• Prior experience in the insurance industry and/or a P&C License is a plus, though it is not required
How to Apply:
If you are interested in joining our team, please e-mail your resume to brian@mccollumins.com and christina@mccollumins.com. We look forward to hearing from you!