Erie Insurance earns top ranking in J.D. Power 2023 U.S. Property Claims Satisfaction Study

Erie Insurance is #1 in home insurance claims experience

ERIE, Pa., March 1, 2023 – Erie Insurance (NASDAQ: ERIE) is ranked highest in customer satisfaction among property and casualty (P&C) insurers in the J.D. Power 2023 U.S. Property Claims Satisfaction Study. ERIE led all P&C carriers in property claims experience, earning a score of 912 out of J.D. Power’s 1,000-point scale, a 30-point jump over 2022.

Erie Insurance scored 38 points higher than the industry average in customer satisfaction with the home insurance claims experience in 2023, and was ranked #1 in the settlement, claim servicing, first notice of loss, and the estimation process – four of the five J.D. Power study factors.

“Since our beginning in 1925,” shared Lorianne Feltz, executive vice president, Claims & Customer Service, “Erie Insurance was built on the promise to be Above All in Service. Today, ERIE is still guided by a responsibility to those who depend on us to be there when they need us most.”

The J.D. Power U.S. Property Claims Satisfaction Study measures satisfaction with the property claims experience among insurance customers who have filed a claim for damages by examining five factors: settlement; claim servicing; first notice of loss; estimation process; and repair process. The study is based on responses from 5,343 homeowner insurance customers who filed a claim within the previous nine months. The study was fielded December 2021 through December 2022.

“When we’re involved in a claim, it’s often one of our customer’s worst days,” explained Cody Cook, senior vice president, Claims. “We’re grateful for our highly trained, empathetic adjusters who bring our customers back to pre-loss condition—as well as for our agents who sell the right coverage to fit our shared customers’ needs.”

For J.D. Power award information, visit To learn more about ERIE’s home and property coverage, visit

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